Online Support CCTV Troubleshooting Session
The Paid support networking session starts with scheduling you for a date and time that works for you. At the time of your appointment, we will be speaking with you over the phone while simultaneously being logged into your computer from our office. This will allow us to do all the leg work for you in configuring your router so that it will allow your security camera system to be seen from your smartphone. No more taking commands over the phone for something as potentially complicated as this. Just sit back, and let us work for you for up to an half-hour.
This service is intended for anyone having difficulty accessing their DVR, NVR, or Hybrid video recorder over their network. If you need assistance with local and/or remote access, it will all be covered here. In addition to router configuration, this remote session can also be used for network related assistance with IP camera installations.
Each purchase of NETHELP covers 30 minutes of networking support. This is more than enough time to complete almost any task on hand.
After hours service and immediate service are available for an additional charge. Please call our tech support department for more information.
Please note that this service is non-refundable. We do not offer refunds on networking services.
Remote desktop assistance sessions or paid phone support are billed as follows:
Minimum 30 minute billing increments
Billed per support issue and cannot be carried over to another issue at a later date
Additional support time will require purchase of additional sessions